TERMS OF SERVICE

OVERVIEW

This website is operated by MITRA JAYA EDAR SDN BHD, the owner and operator of the Natureal Organic brand and online store. Throughout the site, the terms “we”, “us” and “our” refer to MITRA JAYA EDAR SDN BHD.

MITRA JAYA EDAR SDN BHD offers this website, including all information, tools, products and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated herein.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service”, “Terms”), including any additional terms, conditions and policies referenced herein and/or available by hyperlink.

These Terms of Service apply to all users of the site, including, without limitation, browsers, vendors, customers, merchants and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions contained herein, you may not access the website or use any of our services.

Any new features or tools added to the current store shall also be subject to these Terms of Service.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. Your continued use of or access to the website after any such changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that enables us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority applicable in your jurisdiction of residence, or that you are the age of majority and have given your consent to allow any minor dependants to use this site.

You may not use our products or services for any illegal or unauthorized purpose, nor may you violate any applicable laws in your jurisdiction while using the Service.

You must not transmit any worms, viruses or other code of a destructive nature.

A breach or violation of any of these Terms may result in immediate termination of your access to our Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any lawful reason at any time.

You understand that your content, excluding payment card information, may be transferred over various networks and may be modified to conform to technical requirements of connecting networks or devices. Payment card information is encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, access to the Service, or any contact through which the Service is provided without our express written permission.

The headings used in this agreement are included for convenience only and shall not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is inaccurate, incomplete or not current.

Material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more complete or timely sources of information where appropriate.

Any reliance on material on this site is at your own risk.

We reserve the right to modify the contents of this site at any time, although we are not obligated to update all information at all times.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service, or any part thereof, at any time without notice.

To the extent permitted by applicable law, MITRA JAYA EDAR SDN BHD shall not be liable to you or any third party for any modification, price change, suspension or discontinuation of the Service.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through this website.

Products may be available in limited quantities and shall be subject to return or exchange only in accordance with our Return & Refund Policy.

We have made reasonable efforts to display product colours, images, descriptions and information as accurately as possible. However, we cannot guarantee that the display of any device will accurately reproduce actual product colours.

We reserve the right, where lawful, to limit the sale of products or services to any person, geographic region or jurisdiction and to limit quantities available for purchase.

All product descriptions, promotions and prices are subject to change without notice.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse, limit or cancel any order placed with us where reasonably necessary, including orders that appear fraudulent, abusive, unauthorized or intended for unauthorized resale.

Where we make a change to or cancel an order, we may attempt to notify you using the email address, billing address or telephone number provided at the time of purchase.

You agree to provide current, complete and accurate purchase and account information for all transactions made through our store.

For further information, please refer to our Return & Refund Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools over which we have no control or input.

Such third-party tools are provided on an “as is” and “as available” basis, and your use of them is subject to the relevant third party's terms and policies.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products or services available through our Service may contain links to third-party websites.

MITRA JAYA EDAR SDN BHD is not responsible for examining or evaluating the content, accuracy, security or practices of third-party websites.

Transactions undertaken with third parties are subject to the applicable third party's terms and policies.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

Where you submit reviews, feedback, suggestions, ideas or other content to us, you agree that we may use such content in connection with our business and services, subject to applicable law.

You must not submit material that is unlawful, abusive, defamatory, obscene, misleading, infringes third-party rights, or contains malicious code.

You remain responsible for the accuracy and legality of any content you submit.

SECTION 10 – PERSONAL INFORMATION

Your submission and our processing of personal information through the store are governed by our Privacy Policy.

MITRA JAYA EDAR SDN BHD processes personal data in accordance with applicable Malaysian data protection laws, including the Personal Data Protection Act 2010 (PDPA), where applicable.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

From time to time, information on the site may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, shipping charges, delivery timelines or product availability.

We reserve the right to correct such errors and update information or cancel affected orders where reasonably necessary and permitted by law.

SECTION 12 – PROHIBITED USES

You are prohibited from using the site or its content for any unlawful purpose, including but not limited to violating applicable laws, infringing intellectual property rights, submitting false or misleading information, transmitting malicious code, collecting personal information unlawfully, or interfering with the security of the Service.

We reserve the right to terminate access to the Service for violations of these Terms.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that the Service will always be uninterrupted, timely, secure or error-free.

Except as required by applicable law, the Service and products made available through the Service are provided on an “as is” and “as available” basis.

To the maximum extent permitted by applicable law, MITRA JAYA EDAR SDN BHD and its directors, officers, employees, affiliates, agents, contractors, suppliers and service providers shall not be liable for indirect, incidental, special, punitive or consequential losses arising from use of the Service or products purchased through the Service.

Nothing in these Terms shall exclude or limit liability where such exclusion or limitation is prohibited by Malaysian law.

SECTION 14 – INDEMNIFICATION

You agree, to the extent permitted by law, to indemnify and hold harmless MITRA JAYA EDAR SDN BHD and its affiliates, directors, officers, employees, agents, contractors, licensors, service providers and suppliers from claims arising from your breach of these Terms or violation of applicable law or third-party rights.

SECTION 15 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall be enforced to the maximum extent permitted by law and the remaining provisions shall remain valid and enforceable.

SECTION 16 – TERMINATION

These Terms remain effective unless terminated by either you or us.

We may suspend or terminate access to the Service where we reasonably believe these Terms have been breached.

Any obligations and liabilities incurred before termination shall survive termination where applicable.

SECTION 17 – ENTIRE AGREEMENT

These Terms of Service, together with policies and operating rules posted on our website, constitute the entire agreement between you and MITRA JAYA EDAR SDN BHD concerning your use of the Service.

Failure by us to exercise or enforce any right or provision shall not constitute a waiver of that right or provision.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements through which MITRA JAYA EDAR SDN BHD provides products or services to you shall be governed by and construed in accordance with the laws of Malaysia.

SECTION 19 – DISPUTE RESOLUTION

In the event of any dispute, claim or disagreement arising from or relating to these Terms of Service, any purchase, transaction, product or service, both parties shall first attempt to resolve the matter amicably through good-faith discussion.

If the dispute cannot be resolved amicably within a reasonable period, the matter shall be subject to the jurisdiction of the courts of Malaysia, unless otherwise required by applicable Malaysian law.

Nothing in these Terms limits any rights or remedies available to consumers under applicable Malaysian consumer protection laws.

SECTION 20 – CHANGES TO TERMS OF SERVICE

You may review the most current version of these Terms of Service at any time on this page.

MITRA JAYA EDAR SDN BHD reserves the right to update, amend or replace any part of these Terms by posting changes on the website.

Continued use of the website or Service after changes are posted constitutes acceptance of those changes.

SECTION 21 – CONTACT INFORMATION

Questions regarding these Terms of Service should be sent to:

MITRA JAYA EDAR SDN BHD
Company Registration No.: 201901015973 (1325301-U)
Operating Brand: Natureal Organic
Email: hello@natureal.co